Shipping & Returns


Shipping Information

 

We ship all our apparel via US POSTAL SERVICE for domestic and International orders.

Returns & Exchanges

If you need to return an item or exchange for a different size please email us at info@releveapparel.com to receive a "Return Merchandise Authorization Form" (RMA).

Merchandise must not show signs of wear, wash or damage in any way.

*Clearance, Special Order, or Custom Service Items are non-refundable and cannot be exchanged.  Details regarding returns will be emailed to you.

 

Returns and Exchanges Terms
All returns must be accompanied by a Return Merchandise Authorization (RMA) form. If an item is not accompanied by an RMA, it will not be eligible for a refund or exchange. We accept returns for exchange or refund up to 7 calendar days after delivery of the product. Items returned after 7 days and up to 30 days are subject to a 10% restocking fee and are only eligible for exchange of equal or lesser value item. After 30 calendar days, we will not refund or exchange any items. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is. - Merchandise must not show signs of wear, wash or damage in any way. - Merchandise must not be a clearance, special order or a custom Service Item. - Clearance items are non refundable. Returning Damaged / Defective Items If an item is received damaged or is incorrectly shipped by us please contact Customer Support at info@releveapparel.com immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund. Who covers the return shipping cost?  In cases where items have arrived in damaged condition, are confirmed by a Relevé Apparel representative to be defective, or for any reason that is the fault of Relevé Apparel, we may be able to provide reimbursement for standard ground shipping based of USPS rates . For all other cases including returns or exchanges, return shipping costs are the responsibility of the customer. Under no circumstance does Relevé Apparel reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Relevé Apparel support as to how the return should be handled prior to placing the items back in transit to Relevé Apparel. How to request an RMA (Return Merchandise Authorization) Contact Customer Support at info@releveapparel.com to request Return Merchandise Authorization (RMA) form. You must make this request within 30 days of receiving the shipment.